When we announced the Concur Expansion, we promised streamlined support and increased inquiry transparency. We’re making this a reality with our fourth expansion pack: the UCLA Finance Support Portal.
Launching September 1
This new tool will offer an enhanced support experience for the following areas:
- Travel Accounting
- Travel & Entertainment (T&E) Card
- Procurement Card (PCard)
- Non-Travel & Non-Entertainment (Non-T&E) Reimbursements
What Does This Mean?
With this transition, you can expect a case management system dedicated to helping you. It includes:
- Self-Service Articles: Get immediate answers without having to open a case.
- Case Feeds: Track the status of your cases and receive progress updates.
- Case History: Easily access your closed cases and their resolution journeys.
- Analytics: Case trends will inform future articles and training materials.
...and much more!
NOTE: Once we launch, emails sent to the current support inboxes (travelacct@finance.ucla.edu; travelcard@finance.ucla.edu; pcard@finance.ucla.edu; non-te-reimbursements@finance.ucla.edu) will automatically generate cases.
Stay Tuned
Our September 1 launch communication will provide cutover details and additional information. If you have any questions, email concur-expansion@finance.ucla.edu.
